Privacy policy

DeliverPlus Limited (“DeliverPlus”, “DELIVERPLUS,” “we” or “us”) is committed to protecting and respecting your privacy.

This policy explains how we use any personal information that you provide to us through our website, or customer service. Please read it carefully. We may change this policy. We will post any changes on this page, so please check back frequently.

For the purposes of data protection law, the controller is 3-6 Canute House, Durham Wharf Drive, Brentford TW8 8HR. All correspondence should be sent to the trading address.

Information we may collect from you

We may collect and process the following information about you:

Information you provide to us

You may provide us with information in several ways, including by filling in forms on our websites or by corresponding with us by phone, email and live chat. This includes information you provide when you register for an account, search for a price comparison or quote, enter into a contract for the supply of services, enter a competition, promotion or survey or report problems with our services. The personal information that you provide may include your name, address, email address, Delivery phone number, financial information and other information about you (Or that of somebody you know i.e. consignee) to enable us to provide you with our services, including information pertaining to the collection address and the delivery address.

Financial data

We use a third-party partner e.g. PayPal or Stripe to process payments You will be required to provide Paypal, Stripe or Kount with Financial Data (i.e. Your banking details) in order to authorise payment. When You place an order on the Site or make a Top-Up Payment, your consent is given to provide the data necessary to process the payment with DELIVERPLUS to this third party directly. To make and complete the purchase with PayPal, Stripe or Kount, the policies of Paypal, Stripe or Kount are applicable. The policies as between you and Paypal can be found here. To make and complete the financial purchase with Stripe via our Site, the policies of Stripe are applicable as between you and Stripe and can be found here. The policies as between you and Kount can be found here. Except as provided here, we will not share financial data with any other third parties (including our DELIVERPLUS Network) without your prior consent.

Information we collect about you

When you use our website, we automatically collect information about your device, including your IP address, information about your visit (including how you got to our websites) and how you use our services. We may combine this information with other information you have provided to us or which we have received from other sources.

How we use your personal information

We use personal information about you in connection with the following purposes:

  • Providing our services to you and fulfilling your requests.
  • Your data is used by DELIVERPLUS (and the DELIVERPLUS Network to the extent necessary to fulfil the DELIVERPLUS Services) to enable
  • DELIVERPLUS to act as a service provider to you and is not shared with any person or company without your express consent..
  • Completing any transaction that you do with the DeliverPlus network..
  • Administering promotions or competitions that you enter..
  • Your personal data may be used by DELIVERPLUS to contact a user by post, phone or by email when necessary in connection with an order, and in the case of a registered DELIVERPLUS Member, a DELIVERPLUS Account or DELIVERPLUS Membership..
  • To minimise the risk of unauthorised access to Your Data, we use some of your data to authenticate you when using the site and the interactive services.

Marketing and advertising

  • Information or offers regarding upcoming products, promotions, DELIVERPLUS Services or customer surveys.
  • Measuring and understanding the effectiveness of advertising we serve to you and others.

Service improvement and account management

  • Ensuring that our content is presented in the most effective manner for you and your device.
  • Administering our websites and for internal business administration (for example, troubleshooting, data analysis, testing, research, statistical and survey purposes.
  • Protecting our interests and those of third parties and as part of our efforts to keep our services safe and secure.
  • Managing and operating your account with us.

Information we collect about you

When you use our website, we automatically collect information about your device, including your IP address, information about your visit (including how you got to our websites) and how you use our services. We may combine this information with other information you have provided to us or which we have received from other sources.

Opt out

If you do not wish to be contacted by DELIVERPLUS in respect of future marketing communications (excluding the welcome email and any emails relating to your order which cannot be opted out of), we give you the opportunity to unsubscribe at the bottom of each email. Alternatively, you can send your request by post to Data Protection Manager, DeliverPlus at PO Box 658, Brentford TW8 1BS.

Sharing your personal information

We may also share your personal information with third parties in the following circumstances:

DELIVERPLUS network companies: to obtain quotes and book your delivery

For our daily operations, we use the services of third parties to provide some of our business and operational functions. Some of the DELIVERPLUS Services are provided by our business partners who are part of the DELIVERPLUS Network and we need to disclose your information to them to provide you with the DELIVERPLUS Services. You should be aware that we may release your data when we believe it is necessary to comply with laws or regulations, to assist law enforcement, to enforce the terms under which you transacted with DELIVERPLUS, or to protect the rights, property or safety of DELIVERPLUS, DELIVERPLUS Members or third parties. Your bank or PayPal may further release your data as per their policies.

Analytics and search engine providers: to help us improve our services

We may provide information about your visit to analytics and search engine providers to help us improve and optimise our services. We only share this information in a form that does not directly identify you.

We may also share your personal information with third parties for the following reasons:

If we sell or buy any business or assets

If we sell or buy any business or assets, we may disclose your personal information to the prospective seller or buyer of that business or those assets, along with its professional advisers. If DeliverPlus (or substantially all of its assets) is acquired, personal information held by it about its users will be one of the transferred assets.

To comply with a legal obligation

We may disclose your personal information if required to do so by law or in response to a request from law enforcement or another regulatory authority. We may disclose your personal information to enforce our agreements with you or to protect the rights, property or safety of DeliverPlus, its users or others. This includes sharing personal information with other organisations for fraud prevention purposes.