Optional Services
Saturday Delivery
DeliverPlus offer Saturday Delivery services including timed services to selected
destinations. As with all DeliverPlus services, pro-active features such as proof
of deliver e-mail notification and electronic tracking come as standard.
Surcharge of £25.00 per Deliver in addition to transport costs.
Book In
If you require DeliverPlus to store packages and deliver later than the scheduled
Deliver date
A surcharge of £10 will be applied to the shipment cost
Declared Value for Carriage
By declaring a value for carriage you can increase our limits of liability up to
the declared amount with a maximum of £25,000 per package. To declare a value for
carriage, indicate the value of the item in the Declared Value field as appropriate
for the DeliverPlus Shipping System you use.
1.5% of the value of the goods declared for carriage, or a minimum of £4.50
(Whichever is the greater) will be charged.
DeliverPlus Return Services
All return services available in GB and Europe plus Greece, Luxembourge, Norway,
Switzerland and Liechenstien
DeliverPlus Return Label - Print a return label that can be included
with your outbound shipment or sent separately to your customer.
DeliverPlus Electronic Return Label - E-mail a return label to
your customer along with instructions on how to arrange for collection.
DeliverPlus 1 Attempt Return Service, UK Only - Have DeliverPlus
collect your parcel and return it to your location
DeliverPlus 3 Attempt Return Service UK Only - Have DeliverPlus
collect your parcel and return it to your location. If the collection fails, we'll
re-attempt up to a maximum or 3 times.
Surcharge (Per package)
DeliverPlus Electronic Return Label
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£3.50 (Minimum of £7.00 per shipment)
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DeliverPlus 1 Attempt Return Service
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£6.50 (Minimum of £10.00 per shipment)
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DeliverPlus 3 Attempt Return Service
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£7.50 (Minimum of £10.00 per shipment)
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* All surcharges in addition to normal shipping costs
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Special Billing Options
For shipments not in free circulation in the EU or for shipments to other international
destinations, DeliverPlus offers you the option to pay duty and taxes for your
customer. This service is available when the billing option 'Bill Duties and
Taxes to sender' is selected
A surcharge of £15 per shipment will be applied
Manual Import
For all countries were the returns service is unavailable. The shipper will need
to complete a manual airway bill.
A surcharge of £6.50 per package will be applied
E-mail tracking notification
This innovative service notifies you and your customers of a consignments progress
through e-mail notification reports, empowering your customers to monitor their
parcels progress.
Free of charge
Additional Services
Undeliverable shipments
When DeliverPlus is unable to deliver your parcel having tried all available options,
we will process your shipment acting on your instructions
A £5 surcharge is applied to each such undeliverable shipment in addition to
return transport costs.
Remote Areas
DeliverPlus provides services to remote areas within the UK and internationally.
A surcharge applies for any collection or Deliver in a remote region.
All Remote Regions £0.40 per kg or a minimum of £15 whichever is the greater.
Special handling
This service is designed to accommodate customers with irregular shaped packages
outside the normal DeliverPlus packing guidelines.
When shipping any of the following:
- Any article that is not fully encased in an outside shipping container
- Cans or pails that are not fully encased in a shipping container made of corrugated
cardboard
- Any package exceeding 30 kg in weight
- Any package with its second longest side exceeding 76 cm
- Each package in a shipment where the average weight exceeds 30 kg in weight
- Any article that is fully enclosed in a plastic wrapping or bag, excluding the Deliver
Plus Express Pak
- Any article that is encased in a cylindrical container.
£2.90 per package will be charged in addition to the shipping costs.
ReDeliver Charge
Where the receiver is unavailable to receive deliveries and DeliverPlus has to
re-attempt at another time. All 'Plus' services, include 3 Deliver attempts at no
additional charge.
A surcharge of £5 will be charged to the shipper
Receiver or Third Party Refuses to Pay
When the Bill Receiver option has been selected and the bill-to party refuses to
pay the shipping charges an administration fee will be charged to the shipper in
addition to shipping and other applicable charges due to non-payment.
An £8 administration fee will be applied.
Address correction
If we have to amend an address in order to deliver, we will attempt to find the
correct address, a processing fee will apply.
£5 will be billed to the shipper, plus shipping costs.
Deliverhome service
DeliverPlus can deliver to homes as well as businesses. (The definition of home
includes a business operating from a home).
£3.50 surcharge per shipment in addition to the shipping costs will apply for
all Deliverhome services.
Fuel Surcharge
DeliverPlus sets the fuel surcharge annually, however if the price of fuel rises,
DeliverPlus may add or modify our fuel surcharge at any time, as it may reasonably
consider reflects the consequential increase in it’s direct operating costs.
Interest on late payment
Each invoice we send you will stipulate a date for payment. If we do not receive
payment on or before that date, we reserve the right to charge you interest. The
rate of interest (determined by prevailing rates) is indicated on the invoice. Additionally,
DeliverPlus charges a late payment fee of up to £100.00
Missing or invalid account number fee
If 'Bill Receiver' is selected and the bill to account is incorrect or missing,
a processing fee will apply.
Whether or not the account number is found, a £8.00 fee will be applied.
Currency Conversion
Charges to the payors account in a foreign currency will be converted to the payors
currency using an exchange rate defined by the DeliverPlus carrier or agent the
shipment has travelled by.
In addition, an exchange fee equal to 0.75% of the amount converted will apply
Over Limits Fee
Packages must not exceed the following size and weight restrictions:
- 70 kg in weight
- 120 cm in length
- 330 cm in length and girth combined
Packages exceeding the above size and weight restrictions will have the following
surcharges added to the shipment costs:
Combined length + girth exceeds 330 cm
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£28 per package
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Length exceeds 120 cm
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£28 per package
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Package weight exceeds 70 kg
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£28 per package
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Dry Ice & Dangerous Goods
Only available on a pre-approved contractual service available for packages containing
dry ice and certain types of dangerous goods. The following surcharges will be applied:
Dry Ice
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£30 per shipment
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DG Accessible
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£90 per shipment
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DG Inaccessible
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£75 per shipment
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DeliverPlus Customs Clearance Services
DeliverPlus provide routine customs clearance for no additional cost, however for
some types of clearance, charges may apply. We transmit information to customs while
your shipment is still in transit to it's destination country, to enable faster
clearance and Deliver.
Government Shipping regulations require specific documentation for international
shipments, including information on:
- Shipper and consignee details
- Content Description and value
- Country of origin and purpose of shipment
- Information on duty and tax liabilities at the destination
- Importing into your country
Importing into Your Country
Routine customs clearance (for entries up to five tariff lines) is included at no
additional cost. Additional charges will apply if customs clearance is performed
by brokerage offices other than those designated by DeliverPlus
£4.50 will be charged per line
Tax & Duty Reversal Fee
DeliverPlus may prepay duties, taxes and other government charges on behalf of
the payor.
A fee of £15 per shipment will be charged
Disbursement Fee
DeliverPlus may prepay duties, taxes and other government charges on behalf of
the payor.
For imports into the United Kingdom a fee of 2.5% of the advanced amount or
£11 per shipment, whichever is greater, will be charged.
Duty
A charge imposed by customs on imported merchandise. The applicable charge is based
on the value for the goods added with freight charges, insurance and packing. It
may differ according to the commodity.
Will be charged based on customs entry.
Live Entry
A type of entry that typically requires a visa licence from the export country,
when mandated by customs (such as textiles). These shipments usually require a formal
entry and an additional day of customs clearance when licence is not on file.
£20 will be charged per shipment
Other Government agency (OGA) Entry
Other government agencies work with customs on regulating and controlling commodities
coming into the EU territory from other countries. Special documents must be submitted
to these agencies for shipments that contain commodities. These agencies include
the Health Department and Department of Agriculture, among others.
£10.00 will be charges per shipment
Additional General Services
When additional, non-routine activities are required for entry of merchandise, selected
services may be performed by DeliverPlus at the request of the importer. Services
offered include (but are no limited to) Brokerage activity reporting, manipulations,
labelling, inventory etc. Please contact a brokerage specialist if there is a need
for additional clearance services.
£20 will be charged per shipment
Handover to broker
If the recipient requests clearance through their own broker
A £22.50 surcharge will be applied.
Storage
If DeliverPlus needs to store your goods the following surcharge will be applied.
A £10 surcharge will be added for each additional storage day.
Post-clearance modification
When you request modification to a shipment already customs cleared.
A £54 surcharge will be applied.
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